Job Title: Customer Success Manager
Company: Artisan Connect
Job Type: Part-time
Location: Remote
Salary/Pay: ₦150,000 to ₦250,000 per month.
Experience: Minimum of 2 years in a customer success, account management, or community role (strongly preferred).
Skills Required:
- HubSpot: hands-on experience with CRM setup, contact management, pipeline tracking, and follow-up workflows (non-negotiable)
- AI tools: active, demonstrated use of Claude, ChatGPT, Gemini, or similar in day-to-day work (non-negotiable)
- Startup mindset: comfort owning outcomes end-to-end without a full team behind you
- Communication: strong, clear, warm, and professional written and verbal communication across different audiences
- Proactivity: sending updates without being asked, and learning new tools quickly without hand-holding
Advantage: Familiarity with Nigeria's informal economy and the artisan or gig-worker space; experience managing community channels such as WhatsApp groups or Facebook communities
Date Posted: Oct 22, 2026
Application Deadline: Not specified
Description:
Artisan Connect is hiring a proactive, tool-literate Customer Success Manager to own the relationship between the platform and its users, both artisans and customers, from first contact through to retention. The listing stresses that this is not a passive role. The company offers a growth path into a senior Customer Success lead role as it scales. Your work will include:
- Reaching out to prospective artisans and customers within days of joining
- Building and maintaining a clean, structured HubSpot CRM with every lead, conversation, and follow-up logged
- Using AI tools to draft outreach, improve messaging, and speed up routine tasks
- Tracking prospective user feedback and surfacing patterns to the founding team
- Qualifying and warming up leads ahead of launch
- Leading onboarding for the first cohort of artisans and customers
- Managing support conversations end-to-end and monitoring user satisfaction to prevent churn
- Building playbooks for onboarding, retention, and escalation
- Growing a community of active, loyal users and top-rated artisans
How to Apply: Apply here.