Job Title: Tier III Service Desk Engineer
Company: Unió Digital (Arizona-based managed service provider)
Job Type: Remote
Location: Remote, listed as worldwide.
Salary/Pay: Not stated
Experience: 6+ years providing IT services and end-user support, with prior managed service provider (MSP) experience described as critical
Skills Required:
- Proven experience leading IT projects
- Background in direct end-user support
- Advanced technical knowledge, including Azure AD, Active Directory, Intune, or other RMM agents
- IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent)
- Client-oriented approach with a passion for high-quality customer service
- Close attention to detail
- Excellent verbal and written communication
- Self-starter who is eager to expand their qualifications
- Familiarity with the company's stack is useful: HaloPSA (ticketing), Hudu (documentation), Intune/Immybot (RMM), Meraki (networking), Microsoft 365, and Rhombus/Avigilon (cameras and door access)
Date opened: October 7, 2026
Application Deadline: Not stated
Description:
Unió Digital is an Arizona-based managed service provider offering managed IT services, low voltage cabling, access control, video surveillance, and intrusion services. It is hiring an experienced Tier 3 Service Desk Engineer to act as the escalation point for the team, resolving complex technical issues while also leading client onboarding and project work. The role includes direct end-user support when required.
Key responsibilities include:
- Leading and supporting the helpdesk environment for managed service clients
- Coordinating client projects and acting as the link between the technical team and the client
- Providing support by phone, electronically or in person
- Training clients during onboarding so they can use their new IT systems effectively
- Developing project plans for client onboarding and standardisation projects
- Installing, configuring, diagnosing and resolving hardware and software issues
- Maintaining client and process documentation
- Mentoring Tier I and Tier II technicians
- Improving IT service management processes and recommending improvements based on IT trends
How to Apply:
Apply through Remotive.