Job Title: SaaS Client Success Manager
Company: ITI Digital
Job Type: Full-time, fully remote. The role starts as contract-to-hire (1099) with a 90-day evaluation period. Successful completion converts to a full-time W2 position with benefits.
Location: Remote, working US Eastern Time (8:00 AM to 5:00 PM ET, minimum 40 hours per week).
Salary/Pay: USD 55,000 - 70,000 per year
Experience: Years aren't stated. The preferred background is working with or for destination marketing organizations (DMOs), tourism boards, Chambers of Commerce, parks and recreation departments, government agencies or economic development organizations, or selling SaaS and digital platforms to them.
Skills Required:
- Experience in client success, account management, or relationship management
- Familiarity with public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets and fiscal year planning
- Consultative approach: careful listening and thoughtful problem-solving
- Detail orientation for CRM management, milestone tracking, and contract administration
- Interest in SaaS and digital platforms, with willingness to learn new tools
- Dependable, collaborative, adaptable, and composed under pressure
- Independent judgment and knowing when to involve leadership
- Tools used: Slack, Zoom, Google Meet, Vitally, HubSpot, Freshdesk, JIRA, and Asana
- Reliable computer and internet connection
Application Deadline: Not stated
Description:
ITI Digital provides real-time website content tools powered by AI. It is hiring a Client Success Manager to be the primary relationship manager for a diverse portfolio of clients across its DXP platform and managed destination websites, including DMOs, regional tourism boards, Chambers of Commerce, parks and recreation departments, government agencies, and economic development organizations. This is a hands-on, day-to-day account management role, not a removed management position. You will own a core book of accounts and give day-to-day direction to a small team of Client Success Specialists.
Key responsibilities include:
- Sales-to-CS handoff and CRM stewardship
- Owning new client onboarding, including onboarding calls
- Driving subscription engagement and product adoption
- Monitoring client health and managing risk
- Managing the renewal process
- Collaborating with, coaching, and supporting the Client Success Specialists
- Refining processes and representing client needs in product and strategy discussions
The listing says detailed responsibilities for each area are on the application page. The role reports to the VP, Digital Strategy.
How to Apply:
Apply through NoDesk.